How can we help?

Email support@dearsender.com and a person will read it. If it's about a letter, tell us roughly when you sent it.

Following a letter

Every letter you've sent is in the app's Letters tab, with each step it has been through.

Changing your mind about a letter

You can withdraw a letter until our team has approved it. After that, the sender has already been contacted.

Updating your name or address

In the app, go to Profile and tap your details. Senders use these to find your record, so please keep them up to date.

Deleting your account

Open Dear Sender and go to Profile.
Tap Delete account and confirm.

That deletes your account, your letters and their photos straight away. Emails we've already sent stay with the companies that received them, under their own privacy policies.

Can't get into the app? Email support@dearsender.com with the mobile number you signed up with. We'll check it's really you, then delete it for you.

Your data

To see, correct or move your data, or for any privacy question, email support@dearsender.com. The privacy policy has the detail.

Company details

Dear Sender is a trading name of Waha Labs Ltd, registered in England and Wales, company number 17558919.

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.

Email: support@dearsender.com